Frequently Asked Questions

Find answers to common questions about Starry Screen Experience's outdoor and indoor cinema hire, cinema essentials, booking process, setup, and event planning. Explore our FAQs to make your movie night experience smooth and hassle-free!

When will you deliver, setup & pick up?

We will deliver and set up on the day of your booking at 5:30pm, with the setup completed within 45 minutes. If this time needs to be altered to move later, please contact us via email to notify us. Unfortunately, we cannot accommodate to move the delivery time before 5:30pm. We will pick up the items the same day at 11:15 pm so you'll be enjoying for 5 hours.

What should I do after I am done?

You can leave everything as it is until our arrival. If the weather turns unfavorable, try to secure it or move it to a safer location. The pop-corn machine should be wipe-cleaned if you have hired it. 

What if I need to cancel or reschedule my booking?

Cancellations or rescheduling can be done 48 hours before your booking date. Rescheduling is subject to availability. For more details, please refer to our Cancellation and Refund Policy or email us at contact@starryscreenexp.com.au.

What areas do you service?

We currently service within a 30km radius of Merrylands, 2160 in Sydney. If you're unsure whether we cover your area, please contact us for more information.

What if the weather is bad on the day of my event?

If the weather is bad on the day of your event, we will set up indoors, if possible, but we do not offer refunds or cancellations on the booking day. Customers are responsible for ensuring that weather conditions are favourable on the day of the event. Rescheduling or cancellations should be done 48 hours before the booking date.

What size is the experience set-up, and how much space do I need?

The setup includes a 120-inch screen, which is quite large and best suited for outdoor or backyard use; it measures 2.1 meters high and 2.7 meters wide. Our carpet, which accommodates the seating, is 2 meters by 3 meters in size. However, we can adapt to various spaces to create a cozy experience tailored to your needs.